The auto insurance industry is competitive – and it’s becoming even more so. According to a recent Ipsos report,
with rates on the rise, consumer loyalty is dropping as drivers increasingly shop around for the best combination
of coverage and price. To stay on top, insurance companies must find ways to maximize customer satisfaction
while delivering value to their clients. Rental reimbursement policies may be one way to bridge the gap.
Ipsos report can be found at https://www.ipsos.com/en-us/four-auto-insurance-trends-creating-opportunities-and-obstacles
“Rental reimbursement should no longer be considered merely supplementary. With
the potential to positively impact customer satisfaction and retention, these policies can
represent a strategic advantage for insurers willing to prioritize them in initial policy
discussions and throughout the client relationship.”
– Yvette Burke, Vice President of Global Sales, Replacement & Leisure Division
Read full article here: https://blog.internationalinsuranceprofessionals.org/wp-content/uploads/2026/04/RLD-FY26-Rental-Reimbursement-Whitepaper_Mar2026_N03313.pdf