By Brenda McDermott, CPCU, CLP, CIIP, SCLA, AIDA, ARM, AIC More and more education and professional development is being left up to the individual. Membership in industry organizations is critical to help bridge the gap between on-the-job training and skills needed to meet the challenges insurers and risk managers face today.  So, what are those

By Lisa R Hardin, CPCU, CPIW, AIC, AIS, ACR, AINS, SCLA, DAE, CLP         Claims Specialist, Sentry Insurance We’ve all had a supervisor, director or even a CEO who’s in a position of power but isn’t a leader. Someone who micro-manages everyone’s work, watches over your shoulder all the time, doesn’t trust you or your abilities, and

by Vikki Angelo, AIC, ITP, CPIW, CLP, CCA, CLC                             Region IV Vice President RVPs are being asked to write a blog article rather than an introduction article for the Connections newsletter. I hate to admit it, but I have never written a blog. Since this is my first attempt, I wanted to be sure I

By Brenda McDermott, CPCU, SCLA, CIIP, SCLA, ARM, AIDA Email etiquette. We’ve all heard that phrase before, right? So, what is email etiquette and why does it matter? In a world where more and more of our conversations are made by that faceless, emotionless form of communication that fills up our inboxes, it is even