by Lisa R Hardin, CPCU, CPIW, AIC, AIS, ACS, AINS, SCLA, CLP, DAE & IAIP International President 2025-2026
The 85th Annual IAIP National Convention brought 133 Insurance Professionals from across the country to The Hilton-Main in Norfolk, Virginia for three days of connection, education, leadership, and celebration. This milestone gathering honored IAIP’s legacy while embracing innovation and the future of the insurance profession.
Regional Connection & Opening Activities
Before the national programming began, Regions I, II, V, VI, and VII hosted their HUB Regional Day, followed by regional dinners at local venues near the convention hotel. These events set a collaborative tone and strengthened relationships among members and leaders.
Day One: Competition, Inspiration & Community
CWC Speak-Off
Sponsored by Johnson & Johnson, the convention opened with the CWC Speak-Off, where four outstanding contestants delivered compelling presentations. Linda Greylessearned top honors as the 2026 Speak-Off Winner.
Keynote Address: Patrick Henry
Keynote Speaker Patrick Henry—a former Nashville songwriter—delivered an engaging program blending storytelling, humor, and original music. His custom-written IAIP song captured the spirit of the insurance profession and the IAIP community. Even an unexpected fire alarm evacuation couldn’t disrupt his energy or connection with the audience.
Ignite Luncheon: AI in Insurance
The Ignite Luncheon featured three dynamic speakers offering diverse perspectives on the evolving role of artificial intelligence in the insurance industry, sparking thoughtful discussion and curiosity.
Education & Engagement
Members participated in the Community Café or attended the ACR course: Negotiation and Conflict Resolution, continuing IAIP’s commitment to professional development.
“Making Waves” Welcome Party
The evening concluded with the nautical-themed Welcome Party, where members connected with sponsors, enjoyed raffles and games, and raised funds for the Legacy Foundation and the convention charity, Lasagna Love.
Day Two: Learning, Leadership & Recognition
The second day began with Breakfast with Sponsors, followed by additional education including the CLP-A course: Balancing Priorities and more Community Café sessions.
Before the Awards Luncheon, the Executive Committee hosted an open Q&A session, offering transparency, dialogue, and direct engagement with IAIP leadership.
Awards Luncheon: Honoring Excellence
IAIP proudly recognized outstanding professionals whose achievements exemplify leadership, service, and dedication to the insurance industry.
Rookie of the Year
Sponsored by Harford Mutual Insurance Group
Kelli-Jo Cloutier, CPCU, AIAF, AIC, AINS, ARe, AIC-M, CLP
Young New Professional of the Year
Sponsored by Donegal Insurance Group
Sasha Pass, AIS, AINS
Claims Professional of the Year
Sponsored by Paul Davis Restoration Experts
Shawanna Coley, AIS, AINS
Client Services Professional of the Year
Sponsored by Lockton
Barbara W. Watters, ACSR, AAI, CIIP
Risk Management Professional of the Year
Sponsored by CMR Risk & Insurance Services
J. Stevens Suites, WDR, ASD, CD
Professional Underwriter of the Year
Sponsored by Terri Brennan
Marie Meadows
Distinguished Insurance Professional of the Year
Sponsored by Marcia Tepp
Brenda Buck, CPCU, CIC, CPIW, CLP
Insurance Professional of the Year
Sponsored by Vermont Mutual Insurance
Brenda McDermott, CPCU, CLP, SCLA, ARM, AIDA, AIC, CIIP
These honorees represent the highest standards of professionalism and the enduring strength of IAIP’s membership.
Closing Session & Leadership Transition
The convention concluded with the Annual Membership Message delivered by outgoing International President Lisa Hardin, reflecting on IAIP’s resilience, achievements, and commitment to growth.
IAIP then celebrated the installation of incoming International President Jonel Thames Leake, ushering in a new chapter of leadership and vision for the association.
With Gratitude
Thank you to every attendee, volunteer, sponsor, and leader who contributed to the planning and success of the 85th Annual IAIP International Convention. Your dedication made this milestone year truly memorable.