Life doesn’t pause when a car goes out of commission. As many of us know personally and professionally, a fender bender, unexpected breakdown or maintenance need can quickly disrupt daily routines. When an accident occurs, the way insurance providers respond can transform a stressful experience into lasting confidence and loyalty – more important than ever in today’s volatile insurance landscape. Amid rising costs and shifting customer expectations, insurance professionals can improve customer satisfaction by offering proactive, seamless support.
We’ve shared information about the importance of rental reimbursement coverage, but that’s not the only way insurance providers can help customers with replacement vehicles. Partnering with a comprehensive mobility service provider allows insurance providers to offer a broader range of solutions that meet evolving customer needs.
- Customers Without Rental Reimbursement
While rental reimbursement offers policyholders the most comprehensive coverage after an accident, drivers without rental reimbursement also need replacement vehicle options. Data shows 48% of drivers without the coverage end up renting a vehicle anyway when they make a claim. Enterprise extends contracted rates to customers of insurance partners, often at a lower price than the current retail daily rental rate. With average length of collision-related rentals averaging over two weeks in the U.S., and nearly 29% of claims resulting in a total loss, this option can help insurance providers go above and beyond to offer their customers a solution to help keep them moving while they wait for their car to be repaired or replaced.
- Truck Rentals for Policyholders
Commercial and personal line policyholders face unique challenges when their trucks are out of service. Whether it’s a truck for towing, a pickup for a contractor or a medium-duty truck for deliveries, downtime directly impacts day-to-day activity. Truck rental options, like those offered through Enterprise Truck Rental, can help minimize disruptions by providing individuals and businesses with an appropriate replacement during repairs, enabling insurers to effectively support their clients.
- Luxury Vehicle Solutions
For high-net-worth clients, a standard replacement vehicle may not be enough. There are solutions for these clients as well, such as Exotics by Enterprise, which offers options ranging from Jaguars and Maseratis to Range Rovers and BMWs. Renting a replacement vehicle through Exotics can help ensure high-value customers continue to enjoy the performance, luxury and experience they expect. Delivering this level of service reinforces loyalty, strengthens relationships and shows that every policyholder’s needs are a priority.
Rising repair costs, longer cycle times and shifting customer expectations are putting pressure on insurance providers. Today’s policyholders demand flexible, seamless and personalized service when they need a replacement vehicle. Partnering with a comprehensive mobility provider like Enterprise to offer solutions can build trust and loyalty in a high-stress moment for customers – helping insurers strengthen retention, improve satisfaction and stand out in a competitive market.
Let’s work together to deliver better outcomes for our mutual customers. Visit enterprise.com/agentresources to learn more.
About Enterprise Mobility
Enterprise Mobility is a leading provider of mobility solutions including car rental, fleet management, flexible vehicle hire, carsharing, vanpooling, truck rental, luxury rental, retail car sales and vehicle subscription, as well as other transportation technology services and solutions, to make travel easier and more convenient for customers. Enterprise Mobility, inclusive of its subsidiaries and franchisees, and affiliate, Enterprise Fleet Management, manage a diverse fleet of more than 2.4 million vehicles through an integrated network of over 9,500 fully staffed neighborhood and airport rental locations in more than 90 countries and territories. Privately held by the Taylor family of St. Louis, Enterprise Mobility manages the Enterprise Rent-A-Car, National Car Rental and Alamo brands.