With increasing client expectations, regulatory complexities, and competitive pressure, agencies are evolving rapidly as they fear being left behind. Simply maintaining the status quo is no longer enough in such a dynamic environment. Organizations that embrace agency optimization services stand out and lead. By refining operations, improving workflows, and leveraging data-driven strategies, agencies can unlock

by Sue Quimby, CPCU, AU, CIC, CPIW, DAEMSO, Inc. The COVID-19 pandemic of 2020 changed the face of business and industry forever. When the pandemic struck in March many companies were left unprepared for or unable to make the transition from an in-house workforce to social distancing. Companies responded in a variety of ways. At

Every day we are all selling in some capacity – even if we don’t think we are. You may not have “sales” or “business development” in your title, or you may not be directly responsible for selling your company’s products or services. But every day we are selling ideas, suggestions, recommendations, or ourselves. And the