With increasing client expectations, regulatory complexities, and competitive pressure, agencies are evolving rapidly as they fear being left behind. Simply maintaining the status quo is no longer enough in such a dynamic environment. Organizations that embrace agency optimization services stand out and lead. By refining operations, improving workflows, and leveraging data-driven strategies, agencies can unlock

By Keri Herlong, CPCU, CIC, CRM, CISR, ACSR, AIM, CIIP, CLP, DAE, CRIS If you’ve heard those words spoken from an IAIP podium and your name is the one that follows, you know how gratifying they can be. I have won several awards from IAIP, as well as submitted applications for association awards. The feeling

By Robert H. Wilson Workers’ Compensation, as an industry, has a marketing problem. It is probably better described as a messaging problem. It has long been true that the industry has been broadly defined by the negative stories that find their way into local and national press publications and media outlets. We have been generally