With increasing client expectations, regulatory complexities, and competitive pressure, agencies are evolving rapidly as they fear being left behind. Simply maintaining the status quo is no longer enough in such a dynamic environment. Organizations that embrace agency optimization services stand out and lead. By refining operations, improving workflows, and leveraging data-driven strategies, agencies can unlock
today's insurance professionals
We saw the year begin with several plane crashes and near misses. Who can forget the dramatic Southwest flight pulling up to avoid colliding with a private jet that had taxied into its path while landing at Chicago Midway? Or the dramatic video watched over and over again, where disaster wasn’t averted over the Potomac
By Jonel Thames Leake, CPCU, ASLI, AAI, CPIW, DAE, CLP As we look forward to 2024, many of us make a list of resolutions or intentions for the up-coming year. Beyond my usual intentions of regular exercise and more outside time, I am making some IAIP intentions. I encourage you to join me! I am
By Geraldine Plott, CPCU, FCLA, SCLA, AIC, ARM, AIS, AINS, CIIP, DAE, CLP-A Research shows there are four main reasons individuals donate. #1 – 96% of people give because they feel a sense of duty to give back, to help others. #2 – 75% of individuals give because of a belief in a specific cause
By Sharon Barger, CPIW PIAM Florida property insurance is currently in crises, starting with several carriers going under due to financial issues. These financial issues were mainly caused by roof claims. Roofers were going into neighborhoods door to door and asking to look at the roof. They would tell the homeowner there was damage to
Lisa R Hardin, CPCU, CIPW, AIC, AIS, ACS, AINS, SCLA, DAE, CLP Every month a member of the IAIP Board of Directors will bring insight into the current happenings of IAIP. Previously, a board member would provide similar information as an introduction in the Connections newsletter. We’ve streamlined the newsletter and moved the message to
I am a Claims Supervisor at EMC Insurance Companies. As a Claims Supervisor I supervise five claims adjusters of all levels nationwide, from mid-level adjusters to senior adjusters. My team handles general liability, construction defect and business auto claims for commercial businesses. I conduct monthly audits on my team’s claim files and regularly review all
By Leslie Door Director of Research, Product Development, Risk & Regulatory Compliance Zephyr Insurance Company Every year weather disasters cause billions of dollars in damages. As climate change continues to affect weather patterns and cause more natural disasters and severe weather events, it is important for insureds to understand the different perils associated with these
Keri Herlong, CPCU, CIC, CRM, CISR, ACSR, AIM, CIIP, CLP, DAE, CRIS I had a conversation with a colleague recently who is a mentor to a newer employee at her company. The company has a well-developed training program, as well as having established mentors in place for each new hire. I’ll share a conversation between
by Pam Haakenson, CIIP, CLP, DAE Remember when paper, fax, USPS, and in person meetings were the way of doing business 30 years ago? Quoted something by hand? Not anymore! Doing business in the insurance world has evolved to digital: internet, email, texting, digital signatures, and Zoom meetings. Remember delivering a paper insurance policy, mailing